Privacy Policy
Last updated: 2026. This policy describes how Air Control Services collects, uses, and protects information you provide on this website.
Who we are
Air Control Services is a residential and light-commercial HVAC contractor based at 1945 Cruse Ave, Las Cruces, NM 88005. Phone: (575) 636-2754. Email: aircontrolserviceslc@gmail.com.
What we collect
When you submit a request through our contact form, we collect:
- Your name, phone number, email address, and city
- The service you're asking about
- The description you provide of the problem
- Whether you opted in to receive SMS messages from us
When you call us, we collect whatever you tell us during the call and a basic call record (number, date, time).
We do not use third-party analytics, advertising pixels, or cross-site tracking on this website.
How we use it
We use the information you give us to:
- Respond to your service request
- Schedule, confirm, and follow up on appointments
- Send invoices, estimates, and warranty paperwork
- Send SMS messages about your job (only if you opted in)
We do not sell, rent, or trade your information to anyone. We do not share it with marketers.
Who we share it with
We share your information only with parties directly involved in delivering service to you, including:
- Our technicians and office staff
- Equipment manufacturers, when registering products for your warranty
- Payment processors, only the data needed to complete a transaction
- Our email and SMS providers (Resend, Twilio or similar), to deliver messages on our behalf
- Government and tax authorities, when legally required
SMS and text messaging
If you check the SMS consent box on our contact form, you agree to receive text messages from Air Control Services about your service request, including appointment confirmations, ETA updates, and follow-ups. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text. Reply HELP for help. We will not share your phone number with third-party marketers.
How long we keep it
Service records are retained for as long as needed to provide warranty support, comply with tax law, and resolve disputes. You can request deletion of your record at any time by emailing aircontrolserviceslc@gmail.com, subject to legal retention requirements.
Security
We take reasonable steps to protect your information from unauthorized access, including secured email and limited internal access. No system is perfectly secure, and you submit information at your own risk.
Children
This site is not directed to children under 13. We do not knowingly collect information from anyone under 13.
Your rights
You have the right to ask us what information we hold about you, to correct it, or to ask us to delete it. Email aircontrolserviceslc@gmail.com to make a request.
Changes to this policy
We may update this policy. The "last updated" date at the top will reflect any changes. Continued use of the site after an update means you accept the updated policy.
Contact us about privacy
Email aircontrolserviceslc@gmail.com or call (575) 636-2754.